Privacy Policy
Accessible Wells Community Interest Company Limited
Privacy notice
This privacy notice tells you what to expect us to do with your personal information.
1. Contact details
2. What information we collect, use, and why
3. Lawful bases and data protection rights
4. Where we get personal information from
5. How long we keep information
6. Who we share information with
7. How to complain
1.0 Contact details
Post: 5 Anseres Place, WELLS, Somerset, BA5 2RT, UK
Email: accessiblewells@gmail.com
2.0 What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
- Names and contact details
- Information about support requirements
- Payment details (including card or bank information for transfers and direct debits)
We collect or use the following information to receive donations or funding and organise fundraising activities:
- Names and contact details
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Correspondence
We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to
additional protection due to its sensitive nature.
3.0 Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at anytime.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
3.1 Our lawful bases for the collection and use of your data
3.1.1 Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use contact information so we can stay in touch with our
supporters and respond to enquiries. This information is only used for mutual benefit and is kept
private.
- We use contact information so we can stay in touch with our
3.1.2 Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use contact information so we can process payments and respond to enquiries. This information
is only used for mutual benefit and is kept private.
- We use contact information so we can process payments and respond to enquiries. This information
3.1.3 Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use contact information so we can stay in touch with our supporters and respond to their requests to be included on newsletter releases. This information is only used for mutual benefit and is kept private.
3.1.4 Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use contact information so we can stay in touch with our supporters and ask them to participate in surveys. This information is only used for mutual benefit and is kept private.
3.1.5 Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use contact information so we can respond to enquiries, comments, ideas, complaints or claims. This information is only used for mutual benefit and is kept private.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
4.0 Where we get personal information from
Directly from you.
5.0 How long we keep information
e will keep personal information for as long as it meets legitimate interests to deliver the objectives of Accessible Wells Community Interest Company Limited to make Wells “A city where all reasonable adjustments have been made to allow disabled people access to facilities and services and to
participate fully in city life. A place disabled people feel included, safe and welcome.” We will remove personal information as soon as you request it be removed.
6.0 Who we share information with
Organisations we’re legally obliged to share personal information with.
7.0 How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint